Customer Center
How can we help you?
Welcome to Charong customer service. Start with the notices and FAQ for ordering, payment, delivery and return guidance, and track any order by its number on the order lookup page. Phone, email and chat hours are listed below. Because fresh food cannot be resold, change-of-mind returns are not accepted after delivery; please report damage or wrong items from your order details with photos.
Notice
Tell us about any inconvenience or error you ran into while using Charong. When we actually fix it, we give you 5,000 points you can use on your next purchase. (Only signed-in members can send a report.)
Share feedbackLivestock orders placed before 8:50 AM and seafood orders placed before 11:00 AM are generally dispatched the same day. Orders placed after these times are dispatched on the next business day. We ship Monday to Friday and are closed on Saturdays, public holidays and our own days off. Seafood also ships on Sundays (arrival expected on Monday; this may vary by region and courier conditions). Livestock ships on a Sunday only if you order by Thursday midnight and choose Sunday under "Scheduled dispatch" on the order form. You can check the estimated delivery date on the product details and order form.
Shipping is free nationwide for regular products. However, an additional shipping fee of 9,000 KRW applies to remote island areas (such as Ulleungdo and certain islands in Ongjin-gun, Wando-gun, and Sinan-gun). Fresh (live) hairtail has a separate packaging and delivery fee to keep it fresh; the amount is shown separately on the product page and the order form.
You can use credit and debit cards, simple payment services like KakaoPay, and bank transfers. For bank transfers, product preparation begins sequentially after payment confirmation.
If the product has not been shipped yet, you can cancel it directly in My Page > Order History (or Order Inquiry for non-members). Since fresh food items cannot be easily canceled once shipping has begun, please contact our customer service center.
If the item has not been shipped yet, you can change the shipping address directly in your My Page order details. If it has already been shipped, it may be difficult to change, so please contact customer service immediately.
Fresh foods such as seafood and livestock products are classified as items difficult to resell under the E-Commerce Act, and returns or exchanges due to a change of mind are restricted. However, exceptions apply in cases of product defects or incorrect delivery, so please check the section immediately below.
Please let us know as soon as possible after receipt along with a photo via the chat consultation at the bottom right of the screen ('Inquire with Charong') or by contacting our customer service center, and we will assist you with an exchange or reshipment after verification.
Card payments typically take 3 to 7 business days depending on the card issuer's refund processing schedule. For bank transfers, we will verify your deposit account and issue the refund to the account you provide.
Yes, you can place an order without signing up. However, if you are a member, you can conveniently view your entire order history and delivery status in My Page, and also enjoy benefits such as reward points and coupons.
Upon purchase confirmation after delivery completion (manual confirmation or automatic confirmation 7 days after delivery), 1% of the payment amount (excluding shipping fees) is provided as reward points. Reward points can be used immediately for payment on your next order.
You can turn the SMS and email notification settings on or off at any time in My Page > Profile. Regardless of your consent settings, you will still receive order and delivery notifications.
You can proceed directly by going to My Page > Info screen and clicking 'Close Account' at the bottom. Upon withdrawal, saved shipping addresses and coupons will be deleted, and existing order histories will be retained for a certain period in accordance with the E-commerce Act.
Support hours · Mon~Fri 09:00–17:00 (Jeju time)
help@charong.co.kr
Outside these hours, leave a message with the chat button at the bottom right and we'll reply when we're back.
Hello, this is Charong. To improve our service and product preparation by reviewing visit activity and shopping carts as statistics that do not identify individuals, we are revising our Privacy Policy as follows. ■ Notice Date: October 15, 2026 ■ Effective Date: November 15, 2026 ■ Key Changes 1. Purpose of Processing (Article 1): We are adding visit and cart statistical analysis (analyzing real-time visit activity, cart composition, purchase conversion, and cart abandonment as statistics that do not identify individuals). 2. Personal Information Processed (Article 2): To compile real-time visit activity, we process a random visitor number generated by your browser, the type of screen being viewed (address fragments that could identify an individual, such as order numbers or invitation codes, are removed before storage), device type, login status, traffic source, and time of last access. When you use the shopping cart, we keep the products a member has added (options and quantity) and the time of last change, and use them for abandoned-cart reminders (only for members who have consented to receive marketing messages) and product preparation; carts of visitors who are not logged in are kept under a random visitor number. 3. Retention Period (Article 3): Real-time visit signals are deleted after 24 hours. A member's cart is kept until it is emptied, the order is completed, or the member closes their account; a non-member's cart is kept for 30 days after the last change and then deleted. Purchase conversion and abandonment statistics that cannot identify individuals are kept while they are used for service improvement. 4. Automatic Collection Devices (Article 10): The statistics above are processed only under a random visitor number and are not linked to your name, contact information, connection IP, or member account (a cart a member has saved on the server is managed in connection with member information to provide member services). Deleting your browser's site data also deletes the visitor number, and if you have "Do Not Track" turned on, we do not collect real-time visit signals or keep non-member carts. Until the effective date, non-member carts and purchase conversion records will not be stored. ■ Full Text of Proposed Revision: https://charong.co.kr/ko/policies/privacy/next For inquiries or objections regarding the revised contents, please contact the Privacy Officer (Article 13 of the Policy).
Hello, this is Charong. To accurately measure advertising performance, we are revising our Privacy Policy as follows. ■ Notice Date: October 10, 2026 ■ Effective Date: November 10, 2026 ■ Key Changes 1. Personal Information Processed (Article 2): To measure advertising performance upon order, we also store ad click identifier values, ad cookie values, traffic source (UTM), and the IP address and browser information at the time of order. 2. Retention Period (Article 3): Connection IP, browser information, and ad cookie values are deleted immediately upon completion of transmission to the advertising business operator, or within a maximum of 7 days after the order even if transmission fails. Ad click identifier values and traffic sources are retained for 5 years along with order records. 3. Overseas Transfer (Article 6): The mall server directly transmits purchase details (payment amount, purchased products, order identifier), connection IP, browser information, and ad cookie values to Meta (USA). Name, contact number, address, and email are not transmitted. 4. Automatic Collection Devices (Article 10): We are adding information on advertising performance measurement through servers and methods to turn off customized advertisements (Meta Account Center > Ad Preferences). Transmission through servers will not be performed until the effective date. ■ Full Text of Proposed Revision: https://charong.co.kr/ko/policies/privacy/next For inquiries or objections regarding the revised contents, please contact the Privacy Officer (Article 13 of the Policy).
Hello, this is Charong. Carefully crafted with ingredients grown in Jeju's clear sea and fertile land, you can meet them at Charong starting October 15. From fresh Jeju seafood and livestock products to premium gift sets to convey your heart to precious people — we have prepared not ordinary things, but only for one perfection. We will continue to guide you through this notice and the homepage about the opening news. Please wait a little bit until the day Charong meets you. Thank you.
