1. Membership
You can sign in to Charong with Kakao, Naver, Google, or Facebook, or check out as a guest without signing in. Members earn reward points equal to 1% of the payment amount (excluding shipping) when they confirm a purchase, and can use points to cover up to 90% of a later payment. See the Terms of Service for details.
2. How to Order
① Select a product and add it to your cart
② Fill out the order form (recipient's name, phone number, delivery address)
③ Choose a payment method and pay (cards, simple pay and bank transfer on the Toss Payments payment window; or deposit to the account shown for bank deposit)
④ Once your payment (deposit) is confirmed, we begin preparing your order
⑤ After placing your order, you can track its progress (Pending Payment → Preparing → Shipping → Delivered → Confirmed) through the order detail page link issued at checkout. If you lose this link, please contact our customer center below.
3. Payment Methods
Cards (credit and debit), simple pay such as KakaoPay, Naver Pay and Toss Pay, and account transfer are paid on the payment window of our payment agent Toss Payments, and the Mall does not store payment method details such as card numbers. If you choose bank deposit, the deposit account information is shown on the order detail page after you place your order, and you can request a cash receipt or tax invoice when depositing. Bank deposit may not be available for some products.
4. Delivery Time and Shipping Fees
The order cutoff time is 8:50 AM for meat products (orders before it ship the same day) and 11:00 AM for seafood (orders before it ship the same day) (varies by category — see the product detail page).
Delivery typically takes 2–3 business days after payment is confirmed, and may be adjusted according to weekends, public holidays, and our shipping calendar.
5. Cancellation and Returns/Exchanges
① Before your order enters preparation (awaiting payment or paid), you can cancel it or change the delivery address yourself on the order detail page at any time. Once preparation has started or the order is in transit, please contact customer service or the chatbot.
② Because fresh, chilled, and frozen foods become difficult to resell as time passes, returns or exchanges due to a simple change of mind are not accepted once delivery is complete. However, we will assist with returns, exchanges, and refunds where the Mall is responsible — for example, a defective product or a delivery error.
③ For damage, freshness problems or wrong items after delivery, submit a claim on the order detail page (photos required). Once reviewed and approved, the payment amount will be refunded.
④ This is based on Article 17 of the Act on the Consumer Protection in Electronic Commerce, etc. and Article 15 of the Terms of Service.
⑤ The price of live hairtail is set by the daily auction winning bid and changes day by day. The price you order at stays as it is, and if the market price drops after your order, the difference is not refunded. We buy the fish as each order comes in, so once your order status changes to preparing you can no longer cancel it yourself, and if you cancel live hairtail orders 2 or more times, you will not be able to buy live hairtail again.
6. Customer Center
Please check the Announcements and FAQ page first. For anything else, feel free to reach out below and we'll help.
Phone 064-727-1006 · Email help@charong.co.kr
Frequently Asked Questions
Can I order without signing up?
Yes. You can order as a guest without logging in. Members (Kakao, Naver, Google or Facebook login) earn reward points worth 1% of the payment amount (excluding shipping) when they confirm the purchase after delivery.
When will my order ship?
The order cutoff is 8:50 a.m. for livestock (ships the same day) and 11 a.m. for seafood (ships the same day). Delivery usually takes 2 to 3 business days after payment is confirmed, and weekends and holidays are adjusted according to the shipping calendar.
Which payment methods can I use?
Credit and debit cards, KakaoPay, NaverPay, TossPay and other quick payments, and bank transfer are processed in the Toss Payments window; for bank deposit, transfer to the account shown after ordering. The mall does not store card numbers or other payment details.
Can I return an item after delivery if I change my mind?
Fresh, chilled and frozen food cannot be resold once time has passed, so change-of-mind returns and exchanges are limited after delivery. For damage, freshness problems or wrong items, file a claim with photos from your order details and we will refund after review.