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Guide
This page is a reference translation. The Korean original governs in the event of any discrepancy.
Charong can be used with guest checkout only — no membership sign-up is required. Login and mileage/points services are not currently offered; if introduced, we will announce this separately on this page and in the Terms of Service.
① Select a product and add it to your cart ② Fill out the order form (recipient's name, phone number, delivery address) ③ Transfer payment to the bank account shown ④ Once your payment is confirmed, we begin preparing your order ⑤ After placing your order, you can track its progress (Pending Payment → Preparing → Shipping → Delivered → Confirmed) through the order detail page link issued at checkout. If you lose this link, please contact our customer center below.
Currently, only bank transfer is supported. Deposit account information is provided on the order detail page after your order is placed. Credit card and other payment gateway (PG) services will be introduced in the future, and this page will be updated accordingly.
For next-day shipping, the order cutoff time is 9:50 AM for meat products and 11:00 AM for seafood (varies by category — see the product detail page). Delivery typically takes 2–3 business days after payment is confirmed, and may be adjusted according to weekends, public holidays, and our shipping calendar.
① You may cancel your order at any time before it enters preparation (shipping). ② Because fresh, chilled, and frozen foods become difficult to resell as time passes, returns or exchanges due to a simple change of mind are not accepted once delivery is complete. However, we will assist with returns, exchanges, and refunds where the Mall is responsible — for example, a defective product or a delivery error. ③ You can submit a cancellation or return request from the order detail page; once reviewed and approved, the payment amount will be refunded. ④ This is based on Article 17 of the Act on the Consumer Protection in Electronic Commerce, etc. and Article 15 of the Terms of Service.
Please check the Announcements and FAQ page first. For anything else, feel free to reach out below and we'll help. Phone 064-727-1006 · Email help@jejucjh.com
