Report an issue or suggest an improvement
Tell us specifically about a problem or inconvenience you met while shopping or using Charong. When we actually fix it, we give you 5,000 points you can use on your next purchase.
5,000P
Reports that earn points
- Something you actually experienced while using or buying at Charong
- A bug that affected payment, orders, login or delivery tracking, or an improvement that clearly makes buying easier
- Specific details: where it happened, what happened, and what should change
- Points are given when we have actually fixed and shipped it
Reports that do not earn points
- Typos and matters of taste such as wording, colors or spacing
- Requests for lower prices or discounts
- Product quality or delivery complaints (please contact customer service)
- Things we already know about or are working on, things we cannot reproduce, and duplicates (only the first reporter is rewarded)